Your privacy is important to us. This Privacy Statement explains how Always Clean Australia collects, uses and protects the privacy of your personal information meeting the guidelines set under the National Privacy Principles.
How we collect your personal information?
We generally collect your personal information directly from you. We collect this information when you contact us in person or by telephone, contact us in writing or log onto our website. We may also collect personal information from third parties with whom you have had dealings, credit report agencies and public records. If you are our customer, we collect your personal information when you contact us including when you contact request and us that services be provided for you. Your personal information can also be collected from third parties.
What information do we collect about you?
Generally the type of information we collect about you includes your name, address, and telephone number. We may also collect other information depending on the circumstances. If you are a customer, other personal information collected may include information about the services that you require, any information needed to arrange for the service to be provided and any information that would enable us to improve the quality or efficiency of the services provided to you. We may also contact you after services are provided, to collect information about the services that were provided to you. In addition we may collect your bank account or credit card details from you if these details are required for payment.
Why do we collect information about you?
If you are a customer we collect your personal information so that we can:
- provide you with the services you request,
- communicate with you in relation to the services you request,
- contact you in the future at a time when you may wish the services to be provided to you again,
- advise you of any additional goods or services that we can provide to you,
- ensure that any goods or services provided to you meet our requirements,
- determine whether you are satisfied with any goods or services provided to you and
- process and record any financial transactions arising from the provision of goods or services to you now or in the future.
If any personal information is not provided then we may be unable to provide the services requested.
Who do we disclose your information to?
Always Clean Australia collects and discloses your personal information to members of Always Clean Australia.
- related entities of Always Clean Australia
- employees and agents including solicitors and accountants of Always Clean Australia
- employees and agents including solicitors and accountants of related entities of Always Clean Australia and
- franchisees and master franchisees of Always Clean Australia and related entities of Always Clean Australia.
Obviously, all members of the Always Clean Australia must comply with this privacy statement.
We may, from time to time, send marketing information to you which may include special offers, discounts vouchers, information about new products and so on. If you do not wish to receive this information please contact us and advise us and we will not send this information to you. We do not sell your personal information to third parties. Further, we do not, without your consent, provide your personal information to third parties so that those third parties can direct market their goods or services to you. We may however, from time to time, send you information on behalf of another person or company that we think may be of interest to you. In this case, Always Clean Australia (not the other person or company) will send the information to you. Again, if do not wish to receive this information, please contact us and advise us and we will not send this information to you. We also engage other companies to carry out work for us such as computer programming or marketing. These companies may have access to your personal information. These companies are, however, only permitted to use your personal information for the purpose of carrying out the work that we have contracted them to do and for no other purpose.
Finally if the Privacy Act allows us to use or disclose information in circumstances other than those set out in this privacy statement, then Always Clean Australia reserves the right to disclose or use information as permitted by the Privacy Act.
How do we protect the information we collect about you?
Always Clean Australia takes the view that the security of your personal information is extremely important. The electronic form of your personal information is stored on our servers and access to this server is protected by firewalls and other security measures such as passwords. In addition, access to both hard copy and electronically stored personal information is limited by Always Clean Australia assessment of the level of access required. So, for example, we will only access personal information that Always Clean Australia determines is necessary for the proper operation of its business.
How do you access the information that we have collected about you?
You have full control of your personal information. If you wish to access any of your personal information you should contact us in writing and subject to the Privacy Act we will provide this personal information to you. Your personal information will be provided to you within a reasonable time.
NOTE: THIS PRIVACY STATEMENT IS SUBJECT TO CHANGE. PLEASE RETURN PERIODICALLY TO REVIEW OUR PRIVACY STATEMENT. If you wish to change or update any of your personal information or any of your information is inaccurate please contact us in writing and we will amend your personal information accordingly as soon as possible.