Always Clean Australia ABN 29975265087 is a commercial cleaning services provider based in Brisbane, Queensland, Australia.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.
1. What personal information do we collect?
We may collect the following types of personal information:
- Contact details (name, business name, postal address, email address, phone numbers)
- Business-related information (company ABN, site address, key contact persons, billing details)
- Quote and service request details (nature of premises, cleaning requirements, access instructions, preferred service times)
- Payment information (bank details, credit card details – processed securely via third-party payment providers)
- Communications and correspondence (emails, enquiry forms, phone notes, feedback)
- CCTV/security footage or access logs (if relevant to site access or security during cleaning services)
- Other information you voluntarily provide to us
We generally do not collect sensitive information (such as health information) unless it is directly relevant to a specific service request (e.g., biohazard cleaning) and we have your consent.
2. How do we collect your personal information?
We collect personal information:
- Directly from you when you contact us, submit an enquiry or quote request via our website, email, phone, or in person
- From third parties such as property managers, real estate agents, or building owners when they engage us on your behalf
- Through our website (e.g., via contact forms, cookies for site analytics – see our Cookie section below)
- During the provision of cleaning services (e.g., site-specific access instructions)
We only collect personal information by lawful and fair means and, where practicable, directly from you.
3. Why do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following primary purposes:
- To respond to your enquiries and provide quotes
- To provide commercial cleaning services, including scheduling, access coordination, invoicing and service delivery
- To manage our client relationships, send service updates, reminders or invoices
- To process payments and manage accounts
- To improve our services, website and customer experience
- For internal business operations (e.g., record-keeping, training, quality assurance)
- To comply with legal obligations, resolve disputes or enforce contracts
We may also use or disclose your information for secondary purposes if the secondary purpose is directly related to the primary purpose and you would reasonably expect us to use or disclose the information for that secondary purpose.
4. Who do we disclose your personal information to?
We may disclose your personal information to:
- Employees, contractors and service providers who assist us in operating our business (e.g., scheduling software providers, accountants, payment processors, IT support)
- Related entities or partners involved in delivering services (e.g., sub-contractors for specialised cleaning)
- Property managers, building owners or other authorised parties where necessary for service delivery
- Law enforcement, regulatory authorities or government agencies when required or authorised by law
We do not sell your personal information to third parties for marketing purposes.
5. Overseas disclosure
We are unlikely to disclose personal information to overseas recipients. If we ever do (e.g., cloud storage providers located outside Australia), we will take reasonable steps to ensure those overseas recipients do not breach the APPs. We may use services such as Google Workspace, Microsoft 365 or other cloud providers that store data overseas.
6. How do we hold and protect your personal information?
We hold personal information in both electronic and (where applicable) hard copy form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including:
- Secure servers and password protection
- Firewalls, antivirus software and encryption where appropriate
- Staff training on privacy obligations
- Limited access on a need-to-know basis
We destroy or de-identify personal information when it is no longer needed for the purposes outlined in this policy (subject to legal record-keeping requirements).
7. Access and correction
You have the right to access and correct your personal information that we hold, subject to certain exceptions under the Privacy Act.
To request access or correction, contact us using the details below. We may charge a reasonable fee for providing access if the request is complex.
We will respond to your request within a reasonable period (usually 30 days).
8. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us in the first instance. Provide details of your complaint.
We will investigate and respond within a reasonable time (usually 30 days).
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
9. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and analyse usage. These may collect limited information such as IP address, browser type and pages visited. You can manage cookies through your browser settings.
We use tools like Google Analytics, which may involve data processing overseas (see section 5).
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised “Last updated” date.
By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
Thank you for trusting us with your information.
Comments are closed.