Terms of Trade - Always Clean Australia

These Terms of Trade (“Terms”) apply to all commercial cleaning services (“Services”) provided by Always Clean Australia ABN 29975265087 of Brisbane, Queensland, “the Provider” to you, (“the Client”). By engaging our Services, requesting a quote, or accepting any Services, you agree to be bound by these Terms.

1. Definitions

“Services” means the commercial cleaning work described in our quote, proposal, invoice, or service schedule.
“Site” means the premises where the Services are to be performed.
“GST” means Goods and Services Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

2. Quotes and Acceptance

Any quote we provide is valid for 30 days unless stated otherwise and is an invitation to treat only.
A contract is formed when we accept your order/booking (verbally, in writing, or by commencing Services) or when you accept our quote/proposal.
Quotes are based on information you provide. Additional fees may apply for changes in scope, access issues, or unforeseen circumstances.

3. Scope of Services

We will perform the Services with reasonable care and skill, using appropriately trained staff and suitable materials/equipment.
Services are limited to the scope agreed in writing (e.g., via quote, email, or service agreement). We are not responsible for deep cleaning, specialised treatments (e.g., high-level window cleaning, carpet steam extraction), or works outside normal commercial cleaning unless expressly agreed.
You must provide safe and reasonable access to the Site, necessary utilities (power, water), and clear instructions.

4. Client Responsibilities

Ensure the Site is safe and free of hazards for our staff.
Notify us of any health and safety risks, security requirements, or restricted areas.
Provide access keys/codes if required and ensure alarm systems are managed.
Remove or secure valuable/fragile items before cleaning.

5. Payment Terms

Invoices are issued [weekly / fortnightly / monthly / upon completion] as agreed.
Payment is due within 14 days of the invoice date unless otherwise stated.
Payments must be made in AUD by bank transfer.
All amounts are exclusive of GST unless stated otherwise; GST will be added where applicable.
If any invoice remains unpaid for more than 60 days, any costs incurred by us to recover the unpaid amount (including fees charged by a mercantile agent, debt collection agency, or other recovery service) will be payable by you “the Client” in addition to the overdue amount.
Late payments may also incur interest at [1.5% per month or the maximum rate permitted under Queensland law] (calculated daily and compounding monthly) from the due date until paid in full, plus any reasonable recovery costs (including debt collection fees).
We may suspend Services if any invoice remains unpaid for more than 30 days.

6. Variations and Additional Work

Any changes to the scope must be agreed in writing. Additional work will be charged at our standard rates or as quoted.

7. Cancellation and Rescheduling

You must provide at least [24 / 48] hours’ notice to cancel or reschedule a booked service.
Less than [24 / 48] hours’ notice may incur a cancellation fee of up to 100% of the scheduled service value.

8. Complaints and Rectification

We aim to provide high-quality Services and stand by our work.
If you are dissatisfied with any aspect of the Services (including cleanliness, missed areas, or damage), you must notify us in writing (email or letter) within 24 hours after completion of the Service.
This notification must include specific details of the issue and photos if applicable.
We must be given a reasonable opportunity to inspect the Site and rectify any proven deficiencies at no extra charge.
Failure to notify us within 24 hours may result in you waiving any right to rectification, refund, or claim in relation to those Services.
This clause does not affect your rights under Australian Consumer Law for major failures.

9. Limitation of Liability

To the extent permitted by law, our total liability for any claim relating to the Services is limited to the amount paid by you for the relevant Services.
We are not liable for:
- Pre-existing damage or defects at the Site;
- Loss or damage caused by your negligence, misuse, or failure to follow instructions;
- Consequential loss (e.g., business interruption, loss of profits);
- Damage to items not reasonably expected to be moved or cleaned.
Nothing in these Terms excludes or limits liability for death/personal injury caused by our negligence, or for fraud, or rights that cannot be excluded under Australian Consumer Law.

10. Indemnity You indemnify us against any claims, losses, or costs arising from your breach of these Terms, inaccurate information provided, or unsafe Site conditions.

11. Insurance We hold public liability insurance. Certificates available on request.

12. Termination

Either party may terminate ongoing Services by giving [14 / 30] days’ written notice.
We may terminate immediately if you breach these Terms (e.g., non-payment) or if the Site becomes unsafe.

13. Privacy We collect and handle your personal information in accordance with the Privacy Act 1988 (Cth). See our Privacy Policy [link if available] for details.

14. Governing Law These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of Queensland courts.

15. General

These Terms may be updated; continued use of Services constitutes acceptance of changes.
If any provision is invalid, the remainder remains in effect.
These Terms supersede any prior agreements.

By engaging our Services, you confirm you have read, understood, and agree to these Terms of Trade.

Last updated: 14th February 2026